The Technical Console is built to support Windows, macOS, Android, and iOS. This allows technicians to see-rather than guess-what’s happening on mobile devices to provide more effective remote support to end users.ĭRE also allows technicians to use Android devices to perform remote troubleshooting. 7 months ago DameWare Remote Support 12.2.4.11. 2 months ago DameWare Remote Support 12.3.0.12. Technicians must also click on “Accept” to connect to the Android device.Īt this point, the Android remote connection begins. Support end-users from your iOS® and Android device With the included mobile app, you can provide support from an Android smartphone or tablet, or iOS device such as an iPhone or iPad. The mobile user needs to input this PIN code into the DRE Support Applet and select “Send Request” on the applet to start the Android remote connection. To start an Android remote desktop app connection, technicians can log in to the Dameware Technician Console and select “Start New Session.” A session-specific PIN code is generated and can be shared with the mobile user. How does Android remote desktop work in Dameware Remote Everywhere?ĭameware Remote Everywhere (DRE) requires the Android mobile user download and install the DRE Support Applet from the Google Play store.
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